Having 2nd thoughts? No worries! We want your KarenCurtis.com shopping experience to be a great one and we're here to help!If you’re not completely satisfied with your purchase, you can return or exchange your eligible items by mail with receipt.
WEBSITE RETURNS
You may return or exchange unworn jewelry / unused accessories that are in original, unaltered condition.Orders may be returned within 21 days of receiving your order.
Merchandise must be returned in its original packaging, box or pouch that came with your purchase and paperwork. If hangtag comes directly attached to the item, the tag must be intact to submit a return.
Returns that do not meet these requirements or have gone past our 21 day policy, unfortunately cannot be refunded or exchanged.
IN PERSON POP-UP SHOP POLICY
Return For EXCHANGE
EXHCANGE POLICY
We want your Karen Curtis shopping experience to be a great one; Therefore, for non-custom designs we are glad to make an exchange for with in 7 days of receipt . For exchange jewelry must be unworn with tag attached in original packaging. If for some reason you need to exchange the product(s) you ordered, please send it back and we'll exchange it for you. Just send us an email at customerservice@karencurtis.com
*Shipping and Handling Charges are non-refundable
No Cash or Credit Card Refunds - Exchange for merchandise
FINAL SALE
Chandeliers / Lighting are Final sale
Custom Work cannot be returned as it is tailored specifically for each individual.
Sale items marked final sale will not be eligible for return or store credit.
PROCESSING YOUR RETURN
If you need to return an item, please feel free to contact us.
Contact Us with your order number and details about the product you would like to return.
For more information about return process; view Refund/Store Credit
We will respond quickly with instructions for how to return items from your order.